Clearing paper jams

[Note]

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray 1

Click this link to open an animation about clearing a jam.

[Note]

Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see Front view).

In optional tray

Click this link to open an animation about clearing a jam.

If you do not see the paper in this area, stop and go to next step:

In the manual feeder/multi-purpose tray

M3321ND/M382xND/M382xDW/M402xND series

Click this link to open an animation about clearing a jam.

Inside the machine

[Note]

The fuser area is hot. Take care when removing paper from the machine.

In exit area

Click this link to open an animation about clearing a jam.

[Caution]

The fuser area is hot. Take care when removing paper from the machine.

If you do not see the paper in this area, stop and go to next step:

In the duplex unit area

Click this link to open an animation about clearing a jam.

If you do not see the paper in this area, stop and go to next step: